Policies

REFUND POLICY

Services: Because of our thorough consultation process, there are no refunds of services for any reason. Not loving your hair? Let us know within two weeks of your service date and we’ll schedule a consultation for any adjustments that are needed.

Products: Unused or minimally used products can be returned for store credit within 30 days of purchase.

CANCELLATION / LATE POLICY

A credit card is required to hold your appointment. Please give us at least 24 hours’ notice if you need to cancel or reschedule to avoid being charged for the services booked.
Our cancellation policy states that, if you need to cancel or reschedule, please give us 24 hours’ notice to avoid being charged for the services booked. We understand that illness or emergencies happen, and in these cases, we can make an exception to our cancellation policy. However, because our stylists are paid by their appointments, we are unable to make repeated exceptions.
If you are running late, please let us know as soon as possible. We will make every effort to accommodate you, but appointments may need to be shortened or rescheduled to respect the time of our other guests.

CONSULTATIONS

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Guest and Staff Safety

To ensure the safety of our guests and staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we highly discourage you to bring your children to your appointment. Children’s cuts will be terminated if the child is not enjoying the service.

CELL PHONES AND ELECTRONIC DEVICES:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Out of respect for our fellow guests, please refrain from playing audio or using speakerphone. We appreciate your cooperation.

MISCELLANEOUS AND PAYMENTS:

True Blue Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover and cash are all accepted methods of payment. Checks are not accepted.