We follow the most recent CDC guidelines.
Masks are optional.
If you would like to wear one, please do. If you would like your service provider to wear a mask, please just ask. We’re happy to make you feel comfortable.
All stylist implements will be sanitized with alcohol and/or Barbicide between clients. All high-touch areas will be sanitized frequently.
Services: Because of our thorough consultation process, there are no refunds of services for any reason. Not loving your hair? Let us know within two weeks of your service date and we’ll schedule a consultation for any adjustments that are needed.
Upon checkout, we highly recommend pre-booking your next appointment to ensure a convenient time.
Products: Unused or minimally used products can be returned for store credit within 30 days of purchase.
CANCELLATION / LATE POLICY
We will require a credit card to hold your appointment. Please reschedule your appointment at least 24 hours in advance to avoid being charged for the appointment you booked.
If you have a fever, or are feeling unwell, please let us know as soon as possible, and we will make an exception to the cancellation policy. In addition, if you have been ill or around someone who has been ill, we will require you to wait 14 days to reschedule your appointment.
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
GUEST SAFETY AND CHILDREN:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
If you are feeling unwell, please reschedule your appointment.
CELL PHONES AND ELECTRONIC DEVICES:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
MISCELLANEOUS AND PAYMENTS:
True Blue Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover and cash are all accepted methods of payment.